Privacy Policy

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Last updated: September 10, 2024


Introduction

At Knot Perfect Corp., we prioritize your privacy and are committed to protecting your personal data with the highest standards of security and compliance. This Privacy Policy details our practices regarding the collection, use, and safeguarding of your personal information across our app, Knot Perfect, and all associated services.

Understanding Personal Information

Personal information refers to data that can uniquely identify you. This may include details such as your name, address, date of birth, and payment information, as well as data about your interactions with our app and online services. We collect this information to enhance your user experience and provide services tailored to your preferences.

Our app may direct you to third-party websites and services. Please be aware that these entities may operate under their own privacy policies. We encourage you to review the privacy policies of any third-party websites you access through our app, as our Privacy Policy does not cover the activities that occur beyond our services.

Policy Effectiveness

This Privacy Policy is effective as of September 10, 2024. We remain dedicated to upholding your privacy rights and managing your personal data transparently and responsibly in accordance with applicable laws and regulations.

  1. Information We Collect

At Knot Perfect Corp., we gather information to provide and improve our services, ensuring an optimized user experience. The data we collect is categorized into two main types:

Voluntarily Provided Information: This includes any data you explicitly provide us while engaging with our services. Examples include:

  • Personal details such as your name, email address, and contact information when you register for an account.

  • Payment information when you make purchases.

  • Feedback and communications when you contact our support team.

Automatically Collected Information: When you use our app and services, certain information is automatically recorded by our systems. This includes:

  • Device information such as your IP address, operating system type, device identifiers, and browser type.

  • Usage data detailing your interactions with our app, such as the pages viewed, links clicked, and the times and frequency of access.

  • Location information, if you permit the app to access your device’s GPS coordinates.

Use of Collected Information: The information we collect helps us not only to provide our services but also to enhance app functionality, improve user experiences, perform administrative functions, and ensure security and privacy compliance.

  1. Log Data

When you access our servers via our app, we may automatically log the standard data provided by your device. It may include your device’s Internet Protocol (IP) address, your device type and version, your activity within the app, time and date, and other details about your usage.

Additionally, when you encounter certain errors while using the app, we automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

  1. Device Data

Our app may access and collect data via your device’s in-built tools, such as:

  • Your identity

  • Location data

  • Camera

  • Microphone

  • Phone/SMS

  • Storage, photos and/or media

  • Notifications

  • Background data refresh

  • Mobile data

When you install the app or use your device’s tools within the app, we request permission to access this information. The specific data we collect can depend on the individual settings of your device and the permissions you grant when you install and use the app.

  1. Personal Information

We may ask for personal information — for example, when you submit content to us or when you contact us — which may include one or more of the following:

  • Name

  • Email

  • Social media profiles

  • Date of birth

  • Phone/mobile number

  • Home/mailing address

  1. Financial Information

We collect and store financial information necessary to process transactions when you subscribe to our services or make purchases. This includes your payment method details such as credit card numbers, security codes, and expiration dates, which are necessary for processing payments and managing subscriptions. All transactions are processed securely through third-party payment gateways including PayPal, Stripe, Square, Google Payments, and Apple Pay. We do not store your financial data on our servers; it is managed directly by the respective payment processors who specialize in the secure handling of credit card transactions. Your financial data allows us to bill you and implement the subscription services according to the terms outlined in our Terms of Service. We ensure the confidentiality and integrity of your financial information in compliance with industry standards and applicable laws.

  1. Sensitive Information

‘Sensitive information’ or ‘special categories of data’ is a subset of personal information that is given a higher level of protection. Examples of sensitive information include information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation, sexual practices or sex life, criminal records, health information, or biometric information.

The types of sensitive information that we may collect about you include:

  • Racial or ethnic origin

  • Religion

  • Sexual orientation

  • Sexual practices or sex life

We will not collect sensitive information about you without first obtaining your consent, and we will only use or disclose your sensitive information as permitted, required, or authorized by law.

  1. User-Generated Content

We consider ‘user-generated content’ to be materials (text, image and/or video content) voluntarily supplied to us by our users for the purpose of publication on our platform, app or re-publishing on our social media channels. All user-generated content is associated with the account or email address used to submit the materials.

Please be aware that any content you submit for the purpose of publication will be public after posting (and subsequent review or vetting process). Once published it may be accessible to third parties not covered under this privacy policy.

  1. Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance we only collect personal information that is reasonably necessary to provide our services to you.

We process certain data under the legal basis for preventing fraud, securing our data and systems, and direct marketing of our products. We ensure that these interests are balanced against your rights and do not infringe on your privacy freedoms.

  1. Collection and Use of Information

We may collect personal information from you when you do any of the following on our app:

  • Register for an account

  • Sign up to receive updates from us via email or social media channels

  • Use a mobile device or web browser to access our content

  • Contact us via email, social media, or on any similar technologies

  • When you mention us on social media

We may collect, hold, use and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

  • to provide you with our app and platform’s core features and services

  • to enable you to customize or personalize your experience of our app

  • to contact and communicate with you

  • to enable you to access and use our app, associated platforms, and associated social media channels

  • for internal record keeping and administrative purposes

  • for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use

  • for technical assessment, including to operate and improve our app, associated applications, and associated social media platforms

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, If you consent to us accessing your social media profiles, we may combine information sourced from those profiles with information received from you directly to provide you with an enhanced experience of our app and services.

  1. Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.

To further safeguard your privacy and enhance our data security commitments, we have specific policies in place regarding mobile information and text messaging data:

10.1 Protection of Mobile Information and Text Messaging Data

Non-sharing of Mobile Information:

  • Confidentiality Commitment: We strictly prohibit the sharing of your mobile information with third parties or affiliates for marketing, advertising, or promotional purposes. Your mobile information is treated with the highest level of confidentiality and is only accessible by subcontractors who require it to offer you essential support services, such as customer service interactions.

Text Messaging Data Protection:

  • Consent and Opt-in Data Security: We guarantee that all text messaging originator opt-in data and related consent information will remain confidential and will not be shared, sold, or disclosed to any third parties. This firm stance protects your preferences and personal information, maintaining transparency and trust in our communications.

Limitation on Information Sharing:

  • Subcontractor Access: Information sharing is strictly limited to necessary subcontractors who are bound by our privacy policies and are required to maintain the confidentiality and security of the data.

  1. How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

  1. Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.

  1. Disclosure of Personal Information to Third Parties

We may disclose personal information to:

  • a parent, subsidiary or affiliate of our company

  • third-party service providers for the purpose of enabling them to provide their services including (without limitation) IT service providers, data storage, hosting and server providers,ad networks,analytics,error loggers, debt collectors, maintenance or problem-solving providers,marketingoradvertisingproviders,professional advisors, and payment systems operators

  • our employees, contractors, and/or related entities

  • our existing or potential agents or business partners

  • credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you

  • courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights

  • third parties, including agents or sub-contractors who assist us in providing information, products, services, or direct marketing to you

  • third parties to collect and process data

  • an entity that buys, or to which we transfer all or substantially all of our assets and business

Third parties we currently use include:

  • Google Analytics

  • MailChimp

  • CampaignMonitor

  • Google AdSense

  • PayPal

  • Stripe

  • Square

  • Google Payments

  • Apple Pay

  1. International Transfers of Personal Information

The personal information we collect is stored and/or processed in India, and United States, or where we or our partners, affiliates, and third-party providers maintain facilities.

The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

  1. Your Rights and Controlling Your Personal Information

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our app or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example serving particular content to your device), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.

Downloading of Personal Information: We provide a means for you to download the personal information you have shared through our app. Please contact us for more information.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.

  1. Use of Cookies

Our privacy policy covers the use of cookies between your device and our servers. A cookie is a small piece of data that an app may store on your device, typically containing a unique identifier that allows the app servers to recognise your device when you use the app; information about your account, session and/or device; additional data that serves the purpose of the cookie; and any self-maintenance information about the cookie itself.

We use cookies to give your device access to core features of our app, to track app usage and performance on your device, to tailor your experience of our app based on your preferences, and to serve advertising to your device. Any communication of cookie data between your device and our servers occurs within a secure environment.

Please refer to our Cookie Policy for more information.

  1. Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

  1. Limits of Our Policy

Our app may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

  1. Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here.

If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

  1. Additional Disclosures for U.S. States Privacy Law Compliance.

The following section includes provisions that comply with the privacy laws of these states (California, Colorado, Delaware, Florida, Virginia, and Utah) and is applicable only to the residents of those states. Specific references to a particular state (in a heading or in the text) are only a reference to that state’s law and applies only to that state’s residents. Non-state specific language applies to all of the states listed above.

  1. Do Not Track

Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “Do Not Track” signals.

We adhere to the standards outlined in this privacy policy, ensuring we collect and process personal information lawfully, fairly, transparently, and with legitimate, legal reasons for doing so.

  1. Cookies and Pixels

At all times, you may decline cookies from our site if your browser permits. Most browsers allow you to activate settings on your browser to refuse the setting of all or some cookies. Accordingly, your ability to limit cookies is based only on your browser’s capabilities. Please refer to the Cookies section of this privacy policy for more information.

  1. California Privacy Laws – CCPA

Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes. In accordance with your right to non-discrimination, we may offer you certain financial incentives permitted by the California Consumer Privacy Act, and the California Privacy Rights Act (collectively, CCPA) that can result in different prices, rates, or quality levels for the goods or services we provide. Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information, and we will provide written terms that describe clearly the nature of such an offer. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes. To make such a request, please contact us using the details provided in this privacy policy with “Request for California privacy information” in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal information we revealed to other organisations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal information shared in this way is covered by Section 1798.83 of the California Civil Code.

  1. California Notice of Collection

In the past 12 months, we have collected the following categories of personal information enumerated in the CCPA:

  • Identifiers, such as name, email address, phone number, account name, IP address, and an ID or number assigned to your account.

  • Customer records, such as billing and shipping address, and credit or debit card data.

  • Demographics, such as your age or gender. This category includes data that may qualify as protected classifications under other California or federal laws.

  • Audio or visual data, such as photos or videos you share with us or post on the service.

  • Geolocation data.

For more information on information we collect, including the sources we receive information from, review the “Information We Collect” section. We collect and use these categories of personal information for the business purposes described in the “Collection and Use of Information” section, including to provide and manage our Service.

  1. Right to Know and Delete

You have rights to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:

  • The categories of personal information we have collected about you;

  • The categories of sources from which the personal information was collected;

  • The categories of personal information about you we disclosed for a business purpose or sold;

  • The categories of third parties to whom the personal information was disclosed for a business purpose or sold;

  • The business or commercial purpose for collecting or selling the personal information; and

  • The specific pieces of personal information we have collected about you.

To exercise any of these rights, please contact us using the details provided in this privacy policy.

  1. Shine the Light

In addition to the rights discussed above, you have the right to request information from us regarding the manner in which we share certain personal information as defined by applicable statute with third parties and affiliates for their own direct marketing purposes.

To receive this information, send us a request using the contact details provided in this privacy policy. Requests must include “Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code.

  1. GDPR Compliance for EU Users

Applicability to EU Users: If you are accessing our services from the European Union, the following GDPR compliance section applies to you. At Knot Perfect Corp., we are committed to protecting your privacy and ensuring the compliance of our data practices with the General Data Protection Regulation (GDPR).

Data Controller: Knot Perfect Corp. is the data controller responsible for your personal information under this policy. If you have any questions about this privacy policy or our data protection practices, please contact us using the information provided at the end of this policy.

Legal Basis for Processing: We process your personal data based on lawful grounds as established by GDPR. These include consent (where you have given your explicit consent), contract (necessary for the performance of a contract with you), and legitimate interests (necessary for our or a third party’s legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms).

Rights Under GDPR:

  • Right of Access: You have the right to access personal information we hold about you.

  • Right to Rectification: You have the right to have any incorrect personal information about you corrected.

  • Right to Erasure: You can request that we erase your personal information under certain circumstances.

  • Right to Restrict Processing: You may ask us to restrict processing of your personal information, which means we would retain it but not use it.

  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

  • Right to Object: You have the right to object to the processing of your personal data under certain conditions.

  • Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Data Transfers Outside the EU: Your personal data may be transferred to, and processed in, countries outside the European Union. We ensure such transfers are carried out with appropriate safeguards in place to protect your personal data according to the level of protection required by EU law.

Complaints: If you have any issues with our processing of your personal data, please contact us first and we shall resolve your issue. If we don’t resolve, you have the right to lodge a complaint with the data protection authority in your country of residence, or where you believe an issue regarding your data has arisen.

  1. Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Contact Us
info@knotperfect.co